Privacy Policy
Last updated: 03/01/2025
At Flow Digital Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with us in any way. By using our site and services, you agree to the terms outlined in this policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page, and the "Last updated" date will be revised accordingly.
2. How We Collect and Use Your Information
We collect personal information to provide a seamless shopping experience, process orders, and improve our services.
A. Information You Provide Directly
When you use our site, we may collect:
- Contact Details: Name, email, phone number, and address.
- Order Information: Billing details, order history, and payment confirmation.
- Account Information: Username, password, and preferences.
- Shopping Activity: Items you view, add to cart, or wishlist.
- Customer Support: Messages or requests you send us.
B. Information Collected Through Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. Cookies help us improve our website and personalize your interactions. You can manage cookie settings through your browser.
C. Information from Third Parties
We may receive information from:
- Shopify (our e-commerce platform) for order processing and store management.
- Payment providers for secure transaction processing (e.g., PayPal, Stripe).
- Analytics tools to understand how visitors interact with our site.
3. How We Use Your Information
We use the data collected for:
✅ Processing Orders: To fulfill purchases, send order confirmations, and provide customer support.
✅ Personalization & Marketing: To recommend products and send promotional emails (you can opt out anytime).
✅ Security & Fraud Prevention: To protect against fraudulent transactions and maintain a safe shopping environment.
✅ Improving Our Services: To analyze customer behavior and enhance user experience.
4. How We Share Your Information
We do not sell your personal information. However, we may share data with:
- Service providers (Shopify, payment processors, email marketing tools) to operate our store.
- Legal authorities if required by law or for fraud prevention.
- Business partners for advertising and marketing collaborations.
5. Your Rights & Choices
Depending on where you live, you may have the right to:
✔ Access your personal data stored by us.
✔ Request corrections if your information is inaccurate.
✔ Delete your data unless we are legally required to keep it.
✔ Opt out of marketing emails at any time by clicking "Unsubscribe."
To exercise any of these rights, email us at flow.digital.store@gmail.com.
6. Data Security & Retention
We take precautions to protect your data using encryption, firewalls, and secure payment processing. However, no system is 100% secure. Please keep your login credentials confidential.
We retain personal data only as long as necessary for legal, operational, or business purposes.
7. Third-Party Links & External Sites
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before sharing your personal information.
8. Children's Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us for removal.
9. International Data Transfers
If you are located outside of [Your Business Country], your information may be transferred to and processed in other countries. We comply with data protection laws to ensure your data remains secure.
10. Contact Us
For any questions about this Privacy Policy or to request changes to your personal data, please contact us:
📩 Email: flow.digital.store@gmail.com
Thank you for trusting Flow Digital Store with your personal information!